How can we help you?
FAQs
Most popular Questions
Absolutely. We take pride in offering only 100% original and authentic products. Your trust matters, so quality is never compromised.
Yes, all products shown on our site are available in our inventory. This ensures we ship directly from our own stock for fast and reliable delivery.
No. Everything you purchase from Donasa.co.tz is brand new and unused.
While we aim for perfection, mishaps can occur. If you receive a product that’s defective or not working as expected, contact us within 5 days of receiving it and we’ll make it right.
No worries! We offer a 7-day return policy. If you’re not satisfied, return the product in its original condition within 7 days, and after our team reviews it, a refund can be issued.
Yes, registering an account ensures a safe and smooth shopping experience for you.
It’s simple:
- Add your desired item to the cart.
- Click the cart icon at the top right.
- Log in or create an account.
- Enter your shipping and billing details.
- Choose a payment method.
- Confirm your order to complete the process.
You’ll receive an email or a confirmation call from our team before we ship your order.
We support mobile money, credit cards, and cash payment options. Reach out to our Customer Service for help with any method.